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Frequently Asked Questions


  • How do I book the hall? 
Select 'Request Booking' at the top of the page, then login to your account or create a new one and follow the onscreen instructions.

  • How do I view the hall? 
If the Gallery images don’t quite capture the space to your satisfaction, we’d be delighted to arrange a viewing for you.

Feel free to contact our dedicated Caretaker, Matt, who is available Monday to Friday from 09:00 to 17:00 on 0738 338 65 55.

Alternatively, our welcoming neighbour Jim would be happy to assist—he can be reached at 01886 822251.

  • Can I have a Bouncy Castle in the Hall? 
Yes you can! To find out more visit the Bouncy Castle Page
 
  • How do I pay you?
Like many businesses and charities, we’ve embraced cashless payments by partnering with PayPal and SumUp, making transactions smoother and more convenient.

When you book, you’ll receive an invoice along with a secure PayPal payment link, where you can use your credit or debit card to complete your payment online—no PayPal account required.

If online payment isn’t an option, we can offer BACs payment details in select cases. This is primarily available to government bodies and non-profits that may not have access to debit cards.

If you have any questions, we’ll be happy to assist! Please email or send us an enquiry.

  • I want to book the Hall for a Party, but need help organising the Party? 
Don't worry we have teamed up with local businesses to provide a great list of recommendations on our Party Hire Page. 

  • When I make a booking do I need to clean up after myself? 
We ask all hirers to treat the hall with the same care and respect as they would their own home.

Our Terms and Conditions outline a clear set of Hirer Obligations, which are conveniently summarised in our Check List. This can be found online on our Policies Page as well as inside the hall itself.

For a quick reference, please consult the BVH End of Hire Check List, which provides a straightforward guide to ensure everything is left in good order.

Thank you for helping us maintain this valuable community space!

  • What happens if I do not fulfil the Hirer Obligations?
Hirers are expected to leave the hall clean and tidy. Failure to do so, or any breach of Hirer Obligations, may result in additional Hire Charges.

These charges are outlined in our Terms and Conditions and detailed in the Hire Fees and Charges – April 2023, both of which are available on our Policies Page.

Please ensure you review these documents to avoid any unexpected costs. We appreciate your cooperation in maintaining this community space!

  • Where can I find the Terms and Conditions?
A physical copy of the Hall Hirers Handbook is available in the hall, located by the first aid point in the kitchen. This blue binder contains all the essential information a hirer needs, including fire safety, evacuation procedures, and all applicable hall policies.

A virtual copy can be found at the bottom of our website in the footer under "DOCUMENTS", or on the Policies Page. Here, you’ll not only find the BVH Terms of Hire but also the Hirers Handbook and other relevant materials.

When you make a booking, several important documents will also be sent to you along with your invoice.

If you have any questions, we’re happy to help! 

  • Does the hall have WIFI?
The Management Committee are evaluating options please watch this space.



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